Simba Supermarket Delivery in Kigali: How It Works in 2026

Simba Supermarket is one of the longest-running supermarket chains in Kigali - and one of the most reliable to order from online. Here's how to get a Simba order delivered same-day, what they stock, and how to make the most of their catalog on Isokko.

Ordering from Simba on Isokko

1. Open the Simba Supermarket store page on Isokko(or download the iOS / Android app and search "Simba").
2. Browse Simba's catalog by category - the "Best sellers" rail shows what their shoppers buy most this week.
3. Tap Add on each item. The cart updates in real time with the running total in Rwandan francs.
4. Tap Checkout. Choose a delivery address (save it with a landmark - riders in Kigali navigate by landmarks, not house numbers).
5. Pay with MTN MoMo, Airtel Money, Visa, Mastercard, Apple Pay or cash on delivery. Confirm and the order is on its way.

What Simba actually stocks

• Pantry staples - rice (basmati, parboiled, jasmine), flour, sugar, oil (1 L through 5 L), beans, pasta, canned goods. The bulk pricing on rice and oil is consistently among the best in Kigali.
• Fresh produce - tomatoes, onions, Irish potatoes (kinigi), fruit, leafy greens. Stock turns over fast so the produce that arrives at your door is genuinely fresh.
• Dairy & eggs - Inyange milk, butter, cheese, eggs, yogurt.
• Imported brands - Belle France, Spar, Sungold, Sungold Plus. One of the better imported-brand catalogs among Rwandan supermarkets.
• Household essentials - detergent, soap, tissue, cleaning supplies, baby diapers and formula.
• Drinks - bottled water, juice, soft drinks, beer and wine.

Delivery speed and cost

Orders placed before 7 pm typically arrive in 30 - 75 minutes. Orders later in the evening usually still go out same-day; after 10 pm they roll to the next morning. The delivery fee is calculated per order from Simba's nearest branch to your address - the exact figure shows on the cart page before you confirm.

Combining Simba with other stores

The best move on Isokko is to combine items from multiple stores in one cart. Pick up your pantry staples at Simba, your fresh produce at Kimironko Market, your imported snacks at Sawa Citi - one cart, one set of delivery fees (which often combine when the addresses are close), one rider trip. Cheaper and faster than driving between three supermarkets yourself.

Returns and missing items

If an item is missing or wrong, tell the rider on the spot - they take it back for a same-day refund or replacement. If you spot the issue after they leave, open the order in the app and tap Report a problem. Refunds via MoMo clear in minutes; card refunds within 3 - 7 business days; cash refunds are returned as Isokko wallet credit.